Service management end to end
Two specialisations – plus everything else involved in running IT services and managing suppliers.
Service Level Management
SLAs, OLAs and supplier contracts that fit together and can be measured. SLAs, OLAs and UCsKPIs and service creditsReporting and SLA reviewsIT Asset Management
Hardware, software and licences across their whole lifecycle, linked to contracts and costs. Hardware and software (HAM, SAM)Cloud, SaaS and licence auditsCMDB and governanceOther services
- Contract review and drafting
- Service, outsourcing, supply and licence agreements and their schedules: scope, responsibilities, measurability, penalties and exit terms.
- Service Configuration Management and CMDB
- A CMDB data model, configuration items and their links to services, so you know straight away who an outage affects.
- KPIs and reporting
- Indicators with an owner and a data source, and reports that lead to decisions rather than gathering dust.
- Processes and governance
- Service catalogue, incident, service request and supplier management, plus change enablement – scaled to what your organisation can realistically sustain.
Pricing
Rates reflect how demanding the work is.
| Area | Rate |
|---|---|
| Service management – SLM, ITAM, CMDB, KPIs and processes | €520 / day |
| Audit readiness check | €560 / day |
| Contract review and drafting | €640 / day |
Day rates exclude VAT and apply to one-off engagements. Larger engagements, framework agreements and monthly retainers qualify for a lower day rate – the bigger the engagement, the lower the rate. I’ll confirm the exact amount upfront.